Program Policies

Registration
Public programs must be paid in full at the time of registration. The registration deadline is 72 hours prior to the start date of the program unless otherwise noted. Age/grade requirements will be strictly enforced for all programs.

Cancellation
Cancellations must be made at least 72 hours in advance of the program start date to receive a full refund. Registrants have the opportunity to reschedule to another program based on availability up to 72 hours before program start date. Cancellations made less than 72 hours in advance will not receive a refund.

ISM reserves the right to cancel any program 72 hours prior to the start date due to low registration numbers. In this case, participants will receive a full refund.

Drop-Off & Pick-Up Policy
Parents must accompany youth to and from the program space and sign the youth in and out on our rosters. Programs do not start until the publicized time. Do not drop off youth prior to this start time. 

Participant and Medical Forms
ISM requires a completed participant and medical form for each youth enrolled for any drop-off program. This should be completed prior to the program and can be either mailed or dropped-off before or the first day of the program. ISM staff will use these forms for programs during the same calendar year. Please let ISM staff know of any changes throughout the year. New forms need to be completed each new calendar year.

Please inform staff of any allergies and medical conditions before a program so we can plan accordingly.

Illnesses
Children may not come to a program until they are 24-hours free of a fever and/or vomiting.

Severe Weather and School Cancellation
ISM reserves the right to cancel a program due to severe weather and school cancellations. You can find school cancellation updates on WTHR, WISHTV, RTV6, WXIN websites. Please check the ISMHS website for specific program cancellations.

Contact Information
Please contact the Call Center at (317) 232-1637 to contact ISMHS staff with any questions, concerns or emergencies.